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PRIVACY POLICY
Last Updated: 12th September, 2026
Plexus Connect ("Plexus Connect", "Plexus", "we", "us", "our", or "the Platform") respects your privacy and is committed to protecting personal information processed through our services.
This Privacy Policy explains how Plexus Connect collects, receives, uses, stores, protects, retains, and discloses personal information when you register for, access, or use the Platform, including our advertising services, subscription programs, referral programs, wallet functionality, Plexus Market, customer support services, and related features.
This Privacy Policy should be read together with the Plexus Connect Terms and Conditions and other applicable Platform policies.
By registering for, accessing, or using Plexus Connect, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, Plexus Connect will obtain or rely upon the appropriate lawful basis for that processing.
1. INFORMATION WE COLLECT
Depending on how you use the Platform, we may collect different categories of information.
1.1 Personal Information
Information you provide directly to us may include:
Full name.
Email address.
Phone number.
Username.
Date of birth where required.
Residential or contact information where required.
Bank account or payment information.
Withdrawal information.
Identity verification information.
KYC information.
Information submitted through forms.
Other information necessary to provide Platform services.
We only request information that is reasonably necessary for the relevant Platform function, security, verification, compliance, or legitimate business purpose.
1.2 Account Information
We may collect information relating to your account, including:
Account creation date.
Account status.
Subscription status.
Subscription history.
Plan information.
Referral activity.
Advertising activity.
Reward activity.
Wallet balances.
Wallet transactions.
Deposit records.
Withdrawal records.
Account restrictions.
Verification status.
Login history.
Platform activity.
1.3 Advertising Information
Where you participate in advertising activities, we may collect information relating to:
Advertisements viewed.
Advertisement interactions.
Campaign eligibility.
Campaign participation.
Advertisement rewards.
Advertising limits.
Advertiser targeting information applicable to your account.
Campaign completion records.
This information may be used to operate advertising campaigns, calculate applicable rewards, prevent abuse, and maintain accurate Platform records.
1.4 Plexus Market Information
If you use Plexus Market, we may collect and retain information relating to Market activity, including:
Market requests created by you.
Categories and subcategories selected.
Order information.
Transaction amounts.
Buyer and seller information.
Seller applications.
Seller selections.
Transaction status.
Completion records.
Confirmation records.
Cancellation records.
Expiration records.
Dispute records.
Messages relating to Market transactions.
Evidence submitted during disputes.
Promotional or listing information.
Market fees.
Relevant transaction history.
Market information may be processed to facilitate transactions, maintain records, prevent fraud, investigate disputes, enforce Platform rules, and protect users.
1.5 Communication Information
We may collect information contained in:
Support tickets.
Emails.
Customer service communications.
Feedback.
Complaints.
Dispute submissions.
Messages submitted through Platform features.
Other communications sent to Plexus Connect.
Where appropriate, communications may be retained for customer support, quality control, security, dispute resolution, fraud prevention, and legal or compliance purposes.
1.6 Technical Information
We may automatically collect technical and usage information, including:
IP address.
Device type.
Device identifiers where applicable.
Browser type.
Browser version.
Operating system.
Screen or device information where technically available.
Login timestamps.
Session information.
Referring pages.
Platform interaction information.
Error logs.
Security logs.
General usage statistics.
1.7 Approximate Location Information
We may collect or derive approximate location information from information such as:
IP address.
User-provided location information.
Location information supplied as part of an advertising or Market feature.
Location information may be used for:
Advertising targeting.
Security.
Fraud prevention.
Platform functionality.
Regional availability.
Compliance.
Analytics.
We do not require precise device location merely to use ordinary Platform features unless a particular feature expressly requires it and the appropriate permissions or legal basis apply.
2. HOW WE COLLECT INFORMATION
We may collect information:
Directly from you.
Automatically when you use the Platform.
Through cookies and similar technologies.
From payment providers.
From identity verification providers.
From security and fraud-prevention providers.
From service providers acting on our behalf.
From other users where necessary for a shared transaction.
From publicly available sources where legally permitted.
From third parties where permitted by applicable law.
3. HOW WE USE YOUR INFORMATION
Plexus Connect may use personal information for purposes including:
Creating and managing accounts.
Providing Platform services.
Processing subscriptions.
Processing wallet transactions.
Processing advertising activity.
Calculating eligible rewards.
Processing withdrawals.
Facilitating Plexus Market transactions.
Managing Market disputes.
Processing Market fees.
Providing customer support.
Verifying identities.
Conducting KYC procedures.
Preventing fraud.
Detecting abuse.
Protecting Platform security.
Monitoring compliance with Platform rules.
Investigating suspicious activity.
Communicating with users.
Sending important service notices.
Improving Platform performance.
Developing and improving Platform features.
Conducting internal analysis.
Maintaining business and transaction records.
Resolving disputes.
Enforcing agreements and Platform policies.
Complying with legal obligations.
Protecting the rights, property, and safety of Plexus Connect and its users.
4. LAWFUL BASES FOR PROCESSING
Where applicable law requires a lawful basis for processing personal information, Plexus Connect may process information on one or more lawful bases, including:
Performance of a contract or provision of requested services.
Compliance with legal obligations.
Consent.
Legitimate interests, where permitted by applicable law.
Protection of the rights, safety, security, and property of users or Plexus Connect.
Prevention and detection of fraud and unlawful activity.
Establishment, exercise, or defence of legal claims.
Where processing relies on consent, you may withdraw consent where legally applicable.
Withdrawal of consent does not necessarily affect processing that was lawfully carried out before withdrawal or processing that may continue under another lawful basis.
5. IDENTITY VERIFICATION AND KYC
Plexus Connect may require users to complete identity verification for purposes including:
Withdrawal processing.
Fraud prevention.
Account security.
Market security.
Compliance.
Prevention of account abuse.
Verification of account ownership.
Legal or regulatory requirements.
Verification information may include:
Government-issued identification.
Selfie or facial verification where applicable.
Proof of address where required.
Bank account verification.
Supporting documentation.
Other information reasonably required for verification.
Users should only submit verification information through official Plexus Connect channels.
Plexus Connect may use authorized third-party verification providers to assist with identity verification.
Failure to provide required verification information may result in restrictions on certain Platform functions, including withdrawals or Market activity.
6. PAYMENT AND WALLET INFORMATION
Where users fund their wallets, purchase subscriptions, purchase advertising services, or otherwise make payments, we may process information necessary to:
Record the transaction.
Confirm payment.
Provide the purchased service.
Prevent payment fraud.
Reconcile transactions.
Resolve payment disputes.
Process refunds where applicable.
Comply with legal or accounting obligations.
Payment transactions may be processed through third-party payment providers.
Where payment information is processed directly by a third-party payment provider, that provider may independently process information according to its own privacy policy.
Plexus Connect does not request users to provide payment-card information through unofficial communication channels.
7. PLEXUS MARKET DATA
When you participate in Plexus Market, information may be processed to facilitate the applicable Market workflow.
Depending on the feature, other participating users may be able to see information necessary to conduct the transaction, such as:
Username or account identifier.
Market request details.
Product or service description.
Transaction amount.
Seller application information.
Transaction status.
Relevant communications.
Plexus Connect may retain Market records after a transaction is completed, cancelled, expired, or disputed where necessary for:
Record keeping.
Fraud prevention.
Dispute resolution.
Security.
Accounting.
Legal compliance.
Enforcement of Platform rules.
Plexus Connect does not guarantee that information voluntarily disclosed by users through Market listings or communications will remain private from other participants who are legitimately permitted to receive it.
Users should not publish unnecessary personal information in Market listings or messages.
8. FRAUD PREVENTION AND SECURITY MONITORING
Plexus Connect may monitor Platform activity using automated and manual processes to detect:
Fraud.
Multiple-account abuse.
Unauthorized account activity.
Fake transactions.
Payment abuse.
Withdrawal abuse.
Referral manipulation.
Advertising manipulation.
Market manipulation.
Suspicious transaction patterns.
Security threats.
Attempts to circumvent Platform restrictions.
Monitoring may involve analysis of account activity, transaction history, technical information, device information, IP information, login activity, and other relevant information.
Where suspicious activity is identified, Plexus Connect may conduct additional review, restrict activity, request verification, suspend an account, or take other appropriate action under the Terms and applicable law.
9. COOKIES AND SIMILAR TECHNOLOGIES
Plexus Connect may use cookies, local storage, session technologies, analytics technologies, and similar mechanisms to:
Maintain login sessions.
Authenticate users.
Remember preferences.
Improve Platform functionality.
Maintain security.
Analyze Platform performance.
Understand usage patterns.
Prevent abuse.
Improve user experience.
Some cookies may be necessary for the Platform to function.
Users may manage or disable certain cookies through browser settings.
Disabling cookies may affect certain Platform functions.
10. ADVERTISING AND ANALYTICS
Plexus Connect may use technical and usage information to understand how users interact with the Platform and to operate advertising services.
Where applicable, information may be used for:
Campaign targeting.
Campaign eligibility.
Fraud prevention.
Campaign measurement.
Performance analysis.
Platform analytics.
Service improvement.
Plexus Connect does not sell users' personal information as a commercial product.
Where third-party analytics or advertising technologies are used, those providers may process information according to their own applicable terms and privacy policies.
11. HOW WE SHARE INFORMATION
Plexus Connect does not sell personal information.
We may disclose personal information where reasonably necessary for legitimate Platform operations, including to the following categories of recipients.
11.1 Service Providers
We may share information with trusted service providers that assist with:
Payment processing.
Identity verification.
Hosting.
Cloud infrastructure.
Data storage.
Analytics.
Security.
Fraud prevention.
Customer support.
Communications.
Technical maintenance.
Other Platform operations.
Service providers may only receive information reasonably necessary for the services they provide, subject to applicable contractual, legal, or security safeguards where appropriate.
11.2 Payment Providers
Information may be shared with payment processors and financial service providers where necessary to:
Process deposits.
Process subscription payments.
Process advertising payments.
Process withdrawals.
Verify transactions.
Prevent payment fraud.
Resolve payment disputes.
11.3 Legal and Regulatory Authorities
Plexus Connect may disclose information where required or permitted by law, including in response to:
Court orders.
Lawful government requests.
Regulatory requirements.
Law enforcement requests.
Legal proceedings.
Fraud investigations.
Other legally valid requests.
11.4 Protection of Plexus Connect and Users
Information may be disclosed where reasonably necessary to:
Prevent fraud.
Protect users.
Protect the Platform.
Investigate security incidents.
Enforce the Terms and Conditions.
Investigate prohibited activity.
Protect rights or property.
Establish, exercise, or defend legal claims.
11.5 Business Transfers
If Plexus Connect undergoes a merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction, personal information may be transferred as part of that transaction where legally permitted.
Any such transfer will remain subject to applicable privacy obligations.
12. INFORMATION SHARED BETWEEN MARKET PARTICIPANTS
Certain Plexus Market information must be made available to other participating users to allow transactions to function.
For example, information associated with a Market request or seller application may be visible to the relevant buyer or seller.
Plexus Connect will seek to limit information disclosed through Market features to information reasonably necessary for the applicable functionality.
Users must not use another user's information obtained through Plexus Market for:
Spam.
Harassment.
Fraud.
Unauthorized marketing.
Identity theft.
Any unlawful purpose.
13. DATA SECURITY
Plexus Connect uses reasonable technical and organizational measures designed to protect personal information against:
Unauthorized access.
Unauthorized disclosure.
Loss.
Destruction.
Misuse.
Alteration.
Unlawful processing.
Security measures may include access controls, authentication mechanisms, monitoring, logging, encryption or other appropriate safeguards where reasonably applicable.
However, no internet-based service can guarantee absolute security.
Users are responsible for:
Keeping passwords confidential.
Protecting authentication credentials.
Using secure devices.
Logging out where appropriate.
Reporting suspected unauthorized account access.
Plexus Connect will take reasonable steps to respond to identified security incidents in accordance with applicable law.
14. DATA RETENTION
Plexus Connect retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
The nature of the information.
The purpose for which it was collected.
The user's relationship with Plexus Connect.
Transaction history.
Legal requirements.
Accounting requirements.
Fraud prevention requirements.
Dispute resolution.
Security requirements.
Enforcement of Platform rules.
Information may be retained after account closure where necessary to:
Comply with legal obligations.
Maintain financial or transaction records.
Prevent fraud.
Resolve disputes.
Establish or defend legal claims.
Maintain security records.
Enforce agreements.
Meet regulatory or accounting requirements.
Deletion of an account does not necessarily result in immediate deletion of all information.
15. USER RIGHTS
Subject to applicable law, users may have rights relating to their personal information, including the right to:
Request access to personal information.
Request correction of inaccurate information.
Request deletion where legally permitted.
Request restriction of certain processing.
Object to certain processing where applicable.
Request information about processing.
Withdraw consent where processing is based on consent.
Exercise other rights provided by applicable privacy law.
Requests may be subject to reasonable identity verification.
Certain requests may be refused, restricted, or delayed where permitted or required by law, including where information must be retained for:
Legal compliance.
Fraud prevention.
Security.
Accounting.
Dispute resolution.
Establishment or defence of legal claims.
Enforcement of contractual obligations.
16. ACCURACY OF INFORMATION
Users are responsible for ensuring that information provided to Plexus Connect is accurate and reasonably up to date.
Users should notify Plexus Connect where important account information changes.
Plexus Connect may take reasonable steps to verify information where necessary for security, compliance, transactions, or Platform functionality.
17. ACCOUNT SECURITY
Users must not:
Share account credentials.
Permit unauthorized persons to use their account.
Attempt to access another user's account.
Circumvent security measures.
Provide authentication credentials to third parties claiming to represent Plexus Connect unless verified through official channels.
Plexus Connect will not ordinarily request a user's password through customer support.
Users should immediately report suspected unauthorized account access.
18. THIRD-PARTY WEBSITES AND SERVICES
The Platform may contain links, integrations, advertisements, payment services, or connections to third-party websites and services.
Third parties may collect and process personal information independently.
Plexus Connect is not responsible for the privacy practices, security, content, or policies of independent third parties.
Users should review the privacy policies of third-party services before providing personal information to them.
19. INTERNATIONAL DATA PROCESSING
Plexus Connect and its service providers may process or store information in Nigeria or other jurisdictions.
Where personal information is transferred across borders, Plexus Connect will take reasonable steps to comply with applicable legal requirements concerning such transfers.
Third-party service providers may operate infrastructure in jurisdictions different from the user's country of residence.
By using Platform features that require such processing, users acknowledge that information may be processed through infrastructure located outside their immediate jurisdiction, subject to applicable law.
20. CHILDREN AND MINORS
Plexus Connect is intended for persons who are legally capable of entering binding agreements under applicable law.
We do not knowingly seek to collect personal information from children where doing so would violate applicable law.
If we become aware that personal information has been collected from a child in circumstances where such collection was not permitted, we may take reasonable steps to delete the information and restrict or terminate the associated account.
21. DIRECT COMMUNICATIONS
Plexus Connect may contact users regarding:
Account activity.
Security alerts.
Transactions.
Withdrawals.
Subscription status.
Market activity.
Disputes.
Policy changes.
Service announcements.
Important operational information.
Certain communications are necessary to provide the Platform and may not be treated as optional marketing communications.
Where legally required, users will be provided appropriate choices regarding promotional communications.
22. MARKETING COMMUNICATIONS
Where permitted by applicable law, Plexus Connect may send promotional communications concerning Platform services, advertising opportunities, promotions, or other relevant services.
Users may be provided with an option to opt out of certain promotional communications.
Opting out of marketing communications does not prevent Plexus Connect from sending essential service, security, transaction, or account-related communications.
23. LEGAL AND COMPLIANCE DISCLOSURES
Plexus Connect may retain or disclose information where reasonably necessary to:
Comply with applicable law.
Respond to lawful requests.
Prevent or investigate fraud.
Prevent money laundering or other prohibited activity.
Protect users.
Protect Platform infrastructure.
Enforce contractual rights.
Resolve disputes.
Establish, exercise, or defend legal claims.
Such disclosure may occur without additional notice where permitted or required by law.
24. ACCOUNT CLOSURE AND DELETION REQUESTS
Users may request account closure through applicable Platform or support channels.
Where legally permitted, users may also request deletion of personal information.
Account closure does not automatically erase all records.
Plexus Connect may retain certain information where necessary for:
Legal compliance.
Accounting.
Transaction records.
Fraud prevention.
Security.
Dispute resolution.
Enforcement of Platform rules.
Legal claims.
Regulatory requirements.
After applicable retention periods expire, information may be securely deleted, anonymized, or otherwise processed in accordance with applicable law.
25. ANONYMIZED AND AGGREGATED INFORMATION
Plexus Connect may create aggregated, statistical, or anonymized information from Platform data.
Such information may be used for:
Analytics.
Service improvement.
Business planning.
Security analysis.
Platform performance analysis.
Reporting.
Product development.
Where information has been properly anonymized so that individuals cannot reasonably be identified, it may be retained and used to the extent permitted by law.
26. AUTOMATED PROCESSING
Certain Platform functions may use automated systems to:
Detect fraud.
Identify suspicious activity.
Determine advertising eligibility.
Apply account limits.
Monitor security.
Identify unusual transaction patterns.
Support Platform operations.
Where applicable law grants users specific rights concerning solely automated decisions that produce significant legal or similarly significant effects, Plexus Connect will handle such rights in accordance with applicable law.
27. PRIVACY OF SUPPORT AND DISPUTE COMMUNICATIONS
Information submitted through support requests, complaints, Market disputes, verification processes, or other customer-service channels may be reviewed by authorized personnel or service providers.
Such information may be used to:
Resolve the matter.
Verify claims.
Investigate abuse.
Improve support.
Protect Platform security.
Maintain records.
Comply with legal requirements.
Users should avoid submitting unnecessary sensitive personal information through ordinary support channels.
28. DATA BREACHES AND SECURITY INCIDENTS
If Plexus Connect becomes aware of a personal data breach or security incident that triggers notification obligations under applicable law, Plexus Connect will take appropriate steps required by applicable law.
Such steps may include:
Investigating the incident.
Containing the incident.
Taking corrective measures.
Notifying relevant authorities where required.
Notifying affected individuals where legally required.
Implementing additional security measures.
29. NO ABSOLUTE SECURITY GUARANTEE
Although Plexus Connect implements reasonable security measures, no method of transmitting, storing, or processing information over the internet can be guaranteed to be completely secure.
Users acknowledge that they provide information electronically at their own risk, subject to Plexus Connect's obligations under applicable law.
30. PRIVACY OF OTHER USERS
Users who obtain personal information about another person through Plexus Connect, including through Plexus Market, must only use that information for legitimate Platform purposes.
Users must not:
Sell another user's personal information.
Publish another user's personal information.
Harass another user.
Use another user's information for spam.
Use information for identity theft.
Use information for unauthorized marketing.
Use information for unlawful purposes.
Violation may result in account suspension or termination and may be reported to appropriate authorities where appropriate.
31. CHANGES TO THIS PRIVACY POLICY
Plexus Connect may update this Privacy Policy from time to time to reflect:
Changes to Platform services.
Changes in technology.
Changes in business operations.
Changes in legal requirements.
Changes in security practices.
Changes in data-processing practices.
Updated versions will be published through the Platform.
The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised.
Where applicable law requires additional notice or consent for a material change, Plexus Connect will provide such notice or obtain such consent.
32. CONTACT AND PRIVACY REQUESTS
For privacy-related questions, complaints, access requests, correction requests, deletion requests, or other privacy concerns, users may contact Plexus Connect through the official support channels published on the Platform.
Plexus Connect
Website: plexusconnect.org
Support: support@plexusconnect.org
Users should use official Plexus Connect communication channels when submitting privacy or account-related requests.
33. GOVERNING LAW
This Privacy Policy shall be governed by the applicable laws of the Federal Republic of Nigeria, subject to mandatory privacy rights and protections that cannot lawfully be excluded.
Where applicable, personal data processing will be carried out in accordance with applicable Nigerian data-protection requirements.
34. ACKNOWLEDGEMENT
By registering for, accessing, or using Plexus Connect, you acknowledge that:
Plexus Connect may collect and process information necessary to operate the Platform.
Personal information may be processed for account management, transactions, security, fraud prevention, customer support, and legal compliance.
KYC information may be required for withdrawals or other Platform functions.
Advertising activity may be recorded and monitored.
Wallet, subscription, withdrawal, and transaction records may be retained.
Plexus Market activity, including orders, seller applications, transaction statuses, cancellations, confirmations, and disputes, may be recorded and retained.
Certain information may be shared with other Market participants where necessary for the relevant transaction.
Information may be shared with authorized service providers where necessary to operate the Platform.
Information may be disclosed to lawful authorities where required or permitted by law.
Platform activity may be monitored for fraud, security, abuse, and compliance purposes.
Cookies and similar technologies may be used to operate and improve the Platform.
Personal information may be processed or stored in different jurisdictions where appropriate safeguards and applicable legal requirements are observed.
Certain information may be retained after account closure where legally or operationally necessary.
Users may have privacy rights available under applicable law.
No online system can guarantee absolute security.
Users are responsible for protecting their account credentials.
This Privacy Policy may be updated from time to time.
By continuing to use Plexus Connect after an updated Privacy Policy becomes effective, you acknowledge the updated policy to the extent permitted by applicable law.
Plexus Connect is committed to handling personal information responsibly, transparently, and in accordance with applicable data-protection requirements.