PRIVACY POLICY

Last Updated: 15th September, 2025

Plexus Connect ("we," "our," "us," or "the Platform") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use Plexus Connect.

By registering for an account, accessing, or using the Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Personal Information

Information provided directly by users, including:

Full name
Email address
Phone number
Username
Bank account details
Date of birth (where required)
Identity verification information (KYC)

Account Information

Information related to Platform usage, including:

Account status
Subscription history
Referral activity
Withdrawal history
Wallet transactions
Advertising activity

Technical Information

We may automatically collect:

IP address
Device information
Browser information
Operating system
Login timestamps
Location information derived from IP addresses
Usage statistics

Communication Information

Information contained in:

Support tickets
Emails
Feedback submissions
Customer service interactions

2. How We Use Your Information

We may use collected information to:

Create and manage user accounts
Process subscriptions and wallet transactions
Verify user identities
Process withdrawal requests
Detect fraud and unauthorized activity
Provide customer support
Improve Platform performance
Monitor compliance with Platform rules
Communicate service updates and announcements
Conduct internal analysis and reporting
Comply with legal obligations

3. Identity Verification (KYC)

To maintain platform security and comply with fraud prevention requirements, Plexus Connect may require users to complete identity verification procedures.

Verification information may include:

Government-issued identification
Selfie verification
Bank account verification
Additional supporting documentation

Failure to complete verification requirements may result in restrictions on withdrawals or account functionality.

4. Cookies and Tracking Technologies

Plexus Connect may use cookies and similar technologies to:

Maintain user sessions
Improve user experience
Remember preferences
Analyze Platform performance
Enhance security

Users may disable cookies through their browser settings; however, certain Platform features may not function properly.

5. How We Share Information

Plexus Connect does not sell user personal information.

We may share information with:

Service Providers

Third-party vendors who assist with:

Payment processing
Identity verification
Cloud hosting
Analytics
Security services
Customer support systems

Legal Authorities

Information may be disclosed where required by:

Applicable laws
Court orders
Government requests
Regulatory obligations

Business Protection

We may disclose information where reasonably necessary to:

Investigate fraud
Protect Platform integrity
Enforce Terms and Conditions
Protect users or the public

6. Data Security

We implement reasonable technical and organizational measures to protect user information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

Despite our efforts, no online platform can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their passwords and account credentials.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide Platform services
Maintain business records
Resolve disputes
Comply with legal obligations
Enforce Platform policies

Information may remain archived where required for legal, accounting, security, or compliance purposes.

8. User Responsibilities

Users are responsible for:

Providing accurate information
Updating account details when necessary
Maintaining account security
Protecting login credentials

Users must not share account access with third parties.

9. Third-Party Services

The Platform may contain links or integrations with third-party websites, payment providers, advertisers, or services.

Plexus Connect is not responsible for the privacy practices of third parties.

Users should review the privacy policies of any third-party services they interact with.

10. Children's Privacy

Plexus Connect is intended only for individuals who are legally permitted to enter binding agreements under applicable law.

We do not knowingly collect personal information from children.

If we become aware that information has been collected from a minor without appropriate authorization, we may remove such information and terminate the associated account.

11. International Data Processing

By using the Platform, users understand that their information may be processed, stored, or transferred through systems and service providers located in different jurisdictions.

We take reasonable steps to ensure appropriate safeguards are in place when such transfers occur.

12. User Rights

Subject to applicable laws, users may request:

Access to personal information
Correction of inaccurate information
Deletion of information where permitted
Restriction of certain processing activities
Withdrawal of consent where applicable

Certain requests may be denied where retention is required by law, security obligations, fraud prevention requirements, or legitimate business interests.

13. Fraud Prevention and Compliance Monitoring

Plexus Connect may monitor account activity to:

Detect abuse
Prevent fraud
Investigate suspicious transactions
Verify compliance with Platform rules

Such monitoring may include automated and manual review processes.

Users agree that account activity may be reviewed where necessary to protect the Platform and its users.

14. Changes to This Privacy Policy

Plexus Connect reserves the right to modify this Privacy Policy at any time.

Updated versions will be published on the Platform.

Continued use of the Platform after changes are posted constitutes acceptance of the revised Privacy Policy.

15. Contact Information

For privacy-related questions, requests, or concerns, users may contact Plexus Connect through the official support channels provided on the Platform.

16. Consent

By creating an account, accessing, or using Plexus Connect, you acknowledge and agree that:

Your information may be collected and processed as described in this Privacy Policy.
Identity verification information may be required for withdrawals and fraud prevention.
Platform activity may be monitored for security and compliance purposes.
Information may be shared with authorized service providers where necessary to operate the Platform.
Continued use of the Platform constitutes acceptance of this Privacy Policy.